Service guide for our guests

General information and the most
questions asked by our satisfied guests

Our guests A to Z

Hello at the Grünerhof! Here you will find all the information that could be relevant before and during your holiday. We look forward to welcoming you to our hotel!
The Markus, Barbara and Maximilian Grüner family

A for dinner, arrival or doctor

Between 6.30 pm and 8.30 pm you can round off the day in our à la carte restaurant Grünerhof. Please book your table in advance. There is no dress code, but it is not permitted to visit the restaurant in ski clothing.

Adapters / electrical connections
All sockets are equipped with 230 V/50 Hz. Power adapters are available at reception.

Allergy sufferers
All our rooms have been newly built using only natural materials: Brick and limestone walls, wooden floors, wooden furniture and natural fabrics. At our altitude (1900m) there are no house dust mites. Please contact the reception if you need special beds and bed linen.

Arrival & Departure
The rooms are ready for occupancy from 15:00 on the day of arrival – therefore we may ask you to vacate your room by 10:00 on the day of departure. You are welcome to store your luggage in the luggage room. Arrival is possible until 20:00. Please let us know if you would like to arrive outside this time.

Ötztal Pharmacy Sölden | Gemeindestraße 1, 6450 Sölden | Tel. +43 5254 2670
Opening hours: Mon – Fri 08:30 – 12:30, 14:30 – 18:30, Saturday 08:30 – 12:00

Doctor, ambulance & hospital
Outpatient clinic Dr Brunner-Schlegel | T +43 5256 6423 |
Opening hours: 9:30 – 12:30, 14:30 – 17:00
EMERGENCY CALL outside opening hours: 144
St. Vinzenz Hospital | T +43 5442 6000
General public hospital in Zams. Approx. 75 kilometres from Gurgl

All our rooms are easily accessible by lift.
Emergency, emergency service: Schindler Aufzüge GmbH, phone. +43 (0)5 / 724463-537 Please do not use lifts in case of fire for safety reasons.

Excursion options
Information and excursion suggestions are available at reception or on our summer & winter page.

B for baby, bathrobe or mountain rescue

Baby cots & baby high chair
If you need a baby cot or high chair, just let us know.

Bathrobes are available in the room.

Train station
ÖBB railway station Ötztal | Bahnhofplatz 2, 6430 Ötztal railway station | Info ticket ordering service: +43 512 93000 0

Raiffeisenbank Sölden | Ramolweg 4
BTV ATM | Gurglerstraße 93 in the area of the church

Mountain rescue Obergurgl
In emergencies: 140

Mountain climbing
Ski school Alpinsport Obergurgl | T +43 664 1850 333

There are blankets in the room. If you would like an extra duvet, please inform reception.

You can pay your room bill daily from 08:00 to 20:00 at reception. We accept cash, Maestro, VISA, Mastercard, American Express and Diners Club.

Obergurgl ÖtztalBäck | Gurglerstraße 131 | +43 5256 / 22907

Please do not disturb
Please hang the sign provided on the outside door if the room is not yet to be cleaned or if you do not wish to be disturbed.

Hanging service
Please report to reception.

Bus connection
Public bus, ÖBB:
Public bus, shuttle: | T: +43 (0) 5254 3550
Timetables are available at reception.

C for check-in and check-out

From 15:00 hrs

By 10:00 am (please hand in room cards)

D for blankets and printing

Please contact reception if you need additional blankets.

Printing facilities on request
If you would like to print, copy or scan something, please contact reception. All documents are processed privately and securely here.

E for electricity, e-filling station and express check-out

The voltage valid in Austria is 230 volts. Adapters are available at reception.

Our e-mail address is:

Express check-out
If you have authorisation to charge your credit card after departure, we will be happy to expedite your check-out.

F for airport, television or breakfast

Fire brigade
Emergency call (without dialling code): 122

Innsbruck Airport | Fürstenweg 180, 6020 Innsbruck | T: +43 512 22525-0 |

Fashion hairdresser “RICKI” | T +43 5256 6273 | Tue – Fri 9:00 – 18:00

We have a modern SAT converter system and new televisions. Our system can receive a variety of channels. It is possible that you will find TV programmes on a different channel than at home. We kindly ask you not to change the TV settings. All available channels are programmed.

Escape routes
In each room there is a plan showing the escape routes in case of fire. Please take a close look at the escape routes and never use the lift in the event of an accident.

Leisure time
At our reception we have various flyers and brochures with information about Obergurgl. It’s also worth taking a look at the Ötztal Tourismus website for more information:

Breakfast à la carte
Daily from 08:00 to 10:00 am

Found items
Please contact the reception.

G for garage, luggage or drinks

We have a garage space available for each room. We charge a fee of € 12.00 per day for the use of the garage. The hotel car park is free of charge.

Money and valuables
For insurance reasons, we ask you not to leave any valuables, jewellery or money in your room or vehicle. We cannot be held liable for lost valuables in the room. Please use the safe in your room.

We are happy to store your luggage safely in the luggage room.

Luggage service
We are happy to transport your luggage to your room or back to your car. Please contact our reception.

Gift vouchers
Simply contact reception. We will create your gift vouchers according to your individual wishes.

Cold drinks can be taken from the minibar for an extra charge. Tea is available in your room free of charge. Other drinks are available in the restaurant or lounge.

God service
Information at

H for hairdryer, pets and toiletries

Hair dryer
Each bathroom has a hairdryer.

Pets are not allowed in our hotel.

K for pillows, air conditioning and credit card

We have a selection of pillows in the room. Additional pillows are available on request at reception.

St. Vinzenz | T +43 5442 6000
General public hospital in Zams. Approx. 75 kilometres from Gurgl.

Credit card
We accept Maestro, VISA, Mastercard, American Express and Diners Club.


Air conditioning and heating
To ensure the perfect feel-good temperature in the room, all our rooms are equipped with underfloor heating as well as controlled indoor air. The controlled living room air supplies you with filtered fresh air 24 hours a day, which also reacts very quickly to temperature fluctuations. Window ventilation is therefore no longer necessary. You can also regulate the underfloor heating yourself using the thermostat on the wall. Please note that it takes approx. 12 hours for it to react.

L for lift and lounge

see lift (A)

Lounge / fireside lounge
If you want to spend the day in a cosy atmosphere, you’ve come to the right place! Our lounge / fireside lounge is open from 10:00 to 22:00.

M for minibar and lunch

Cold drinks can be taken from your minibar for an additional charge according to the price list.

From 11.30 am to 12.30 pm we serve small dishes for our hotel guests in the restaurant or on our terrace. Please let our team know during breakfast.

N for night entrance, non-smoking rooms and emergency call

Night entrance
If you go out at night, we ask you to take your room card with you. There is a key switch at the entrance to U1.

Sewing service
Please contact the reception.

Sewing kit
Needle and thread are included in the room.

Non-smoking rooms
We ask you not to smoke in the rooms. Your next tenant and we will thank you. Disregarding the smoking ban by guests is an administrative offence and is punishable by a fine of up to € 100.00, in the event of a repeat offence up to € 1,000.00.

Emergency call
Euro emergency call 112 / fire brigade 122 / police 133 / emergency medical service 141 / rescue service 144 /

P for breakdown service, post office and car parks

Breakdown service & towing service
ÖAMTC 120 & ARBÖ 123

Police Obergurgl | T +43 59133 7104 | In emergencies 133

You are welcome to hand in your post daily at reception.

Parking spaces
There are plenty of parking spaces directly at our hotel. We charge € 12.00 per day for the car park.

Q for quality

We are classified with 4 stars according to the Austrian Hotel and Inn Classification and always endeavour to meet the specified standards and fulfil the wishes of our guests. If a service is not to your satisfaction, please let us know at reception.

R for umbrella, restaurant and reception

Smoke detector
Our hotel rooms and corridors are equipped with smoke detectors. If the smoke detectors sound an ALARM, please let us know immediately.

Rain umbrella
You can obtain an umbrella from reception on request.

You are welcome to have your laundry cleaned in our in-house laundry for a fee – please contact reception.

À la carte restaurant – kitchen open from 18:30 to 21:30. We kindly ask you to make a timely reservation in the restaurant. We also endeavour to provide catering for our hotel guests at other times. Please let us know your wishes.

Our reception is open daily from 08:00 to 20:00. If you would like to leave before 08:00 in the morning, please settle your bill the day before. You can reach us by telephone 24 hours a day on extension 902.

Toboggan run
Daily from 9.00 – 16.00 at the Hochgurglbahn in Obergurgl/Pill. Night tobogganing every Thursday from 19.00 to 22.30.

S for safe, sauna and ski cellar

There is a safe in the wardrobe. Instructions are in the safe.

Our sauna is open from 15:00 to 20:00. Sauna towels are provided in the sauna.

Key / card key
If you arrive late, we will leave a card key in the key-boy machine to the right of the hotel entrance.

Shoe shine machine
You can use the shoe shine machine in the hotel entrance U1.

Ski & snowboard hire
Our partners: Scheiber Sport, Riml Sports, Sport Lohmann
Ask in the sports shops for discounts for the Hotel Grünerhof.

Ski cellar
The ski cellar is located at the hotel entrance U1. There is a lockable cupboard for each room.

Ski lift
Lift company Obergurgl and Hochgurgl

Ski passes
Available at the main ticket offices in the ski area.

Ski school
Ski school Alpinsport Obergurgl | T +43 664 1850 333
Ski school Exklusiv | T +43 664 1826 969
Hochgurgl Ski School | T +43 5256 6265 570
Ski school “Swal” | T +43 664 4228 370

Do not enter the spa area with street shoes! It is mandatory to shower before using the spa facilities. Please use a bath towel when using the various facilities and do not wear swimwear in the wellness area. The wellness area is a NUDITY AREA! In order to guarantee the recreational value of our guests in the wellness area, we ask for your understanding that children under the age of 14 are not permitted in this area (sauna, steam bath, caldarium)! Open from 16:00 to 20:00.

Information about sports facilities, hiking tours or ski areas is available at reception.

T for petrol station, telephone and tobacconist

Filling station
BP petrol station Sölden | Dorfstraße 148 | T +43 (0)5254 2466
Shell petrol station Sölden | Dorfstraße 2 | T +43 (0)5254 2168 (also ÖAMTC)

There is a direct dial telephone in your room: To dial into the network, please dial the area code: 0
International dialling codes: Austria 0043 | Germany 0049 | Switzerland 0041 | United Kingdom 0044 | Netherlands 0031 | Spain 0034 | Belgium 0032 | Luxembourg 00352 | Slovakia 00421 | Denmark 0045 | Russia 007 | France 0033 | Italy 0039 | Canada 001 | Poland 0048

Taxi Ossi T +43 5256 6540 or T +43 664 4344 490

Tourism Association
Ötztal Tourismus – Information Gurgl | T +43 (0)57200 100 |

Sparmarkt Grüner | Ramolweg 11 | T +43 6456 6309

W for hiking map, WLAN and wake-up service

Hiking map
Available at reception.

Linen change
Daily change of towels? Please put the towels on the floor.
Daily change of bed linen? Please contact us.

The use is free of charge.
Access code: Wifi-Gruenerhof | Password: internet

Wake-up service
You are welcome to request a wake-up call from us. Please arrange the desired time with our reception.

Important telephone numbers
Reception 902 | Mountain rescue, Alpine emergency call 140 | ÖAMTC breakdown service 120 | Fire brigade 122 | Police 133 | Rescue 144

Z for dentists, satisfaction and room keys

Dr med. dent. Viktoriya Hrytsenko | Gemeindestraße 1, 6450 Sölden | T 0043 5254 2172
Dr Melanie Gstrein-Posch | Hainbachweg 23, 6450 Sölden | T 0043 5254 30430

Newspapers & magazines
Available at the bar and in the wellness area.

How did you like your stay with us? You are welcome to leave your review on the usual portals.

Room bill
We ask departing guests to pay the room, telephone and drinks bill after breakfast.

Room key
The keycard is valid for all areas of the hotel that are set up for you.

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